Cobalt Estonia has successfully represented Lennuabi, a company specializing in obtaining compensation for flight delays or cancellations, in a dispute with the Smartlynx airline in the Harju County Court.
Cobalt reports that the court awarded 160 Lennuabi customers compensation for Smartlynx's delayed or unexpectedly cancelled flights. According to the firm, "under the regulation by the European Parliament and the Council of Europe, all passengers are entitled to a compensation up to 600 euros when their flight is cancelled or delayed for more than three hours unless it results from force majeure circumstances."
According to the CEO of Lennuabi, Karl Gustav Annus, the claims amounted to slightly over EUR 80,000 euros, which Smartlynx refused to reimburse as an out-of-court settlement. “The indifferent attitude of Smartlynx towards its passengers who are stranded in various airports for hours without any information is unacceptable," explained Annus in a press release, "and any passenger automatically has the right to compensation if the flight is delayed for more than three hours unless it is caused by force majeure."
Cobalt Senior Associate Lembit Tedder advised Lennuabi on the matter.