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Obligatory Consumer Protection Information to be Indicated in the Hungarian Shops

Obligatory Consumer Protection Information to be Indicated in the Hungarian Shops

Hungary
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At the beginning of February 2017, the Hungarian Ministry of National Development published a summarizing report on the companies’ obligations to provide information for consumer protection.

From 1 January 2017, the institutional system of consumer protection authorities has been altered and the district offices became the general authorities. As a result, consumers have the opportunity to deal with their consumer protection cases in the office nearest to their residence.

The Ministry summarised the information to be made available for the customers: a company having a shop shall indicate visibly and legibly the address of its seat, as well as its address, phone or email contact details that may be used by consumers in case of a complaint. In addition, the seat, phone and internet contact and the postal address of the competent conciliation panel („békéltető testület” in Hungarian) shall also be indicated in the shops. In case there is a security service working in the shop, the consumers shall be informed about its name, seat and the regulations of its operation affecting the consumers.

The Ministry highlighted that no fine will be imposed by consumer protection authorities at the time of the first inspection in case the company failed to provide the necessary information. The authority will only notify the company about the failure at the time of the first infringement by the small or medium-sized enterprises.  

By Rita Parkanyi, Attorney, KCG Partners Law Firm

Hungary Knowledge Partner

Nagy és Trócsányi was founded in 1991, turned into limited professional partnership (in Hungarian: ügyvédi iroda) in 1992, with the aim of offering sophisticated legal services. The firm continues to seek excellence in a comprehensive and modern practice, which spans international commercial and business law. 

The firm’s lawyers provide clients with advice and representation in an active, thoughtful and ethical manner, with a real understanding of clients‘ business needs and the markets in which they operate.

The firm is one of the largest home-grown independent law firms in Hungary. Currently Nagy és Trócsányi has 26 lawyers out of which there are 8 active partners. All partners are equity partners.

Nagy és Trócsányi is a legal entity and registered with the Budapest Bar Association. All lawyers of the Budapest office are either members of, or registered as clerks with, the Budapest Bar Association. Several of the firm’s lawyers are admitted attorneys or registered as legal consultants in New York.

The firm advises a broad range of clients, including numerous multinational corporations. 

Our activity focuses on the following practice areas: M&A, company law, litigation and dispute resolution, real estate law, banking and finance, project financing, insolvency and restructuring, venture capital investment, taxation, competition, utilities, energy, media and telecommunication.

Nagy és Trócsányi is the exclusive member firm in Hungary for Lex Mundi – the world’s leading network of independent law firms with in-depth experience in 100+countries worldwide.

The firm advises a broad range of clients, including numerous multinational corporations. Among our key clients are: OTP Bank, Sberbank, Erste Bank, Scania, KS ORKA, Mannvit, DAF Trucks, Booking.com, Museum of Fine Arts of Budapest, Hungarian Post Pte Ltd, Hiventures, Strabag, CPI Hungary, Givaudan, Marks & Spencer, CBA.

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